Return & Refund Policy

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At Purn Ayurveda, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns, replacements, or refunds may be accepted.

Eligibility for Returns

Due to the nature of Ayurvedic and wellness products, we accept returns only under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery

  • The product is unused, unopened, and in its original packaging

Products that have been opened, used, or tampered with are not eligible for return due to hygiene and safety reasons.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products

  • Products purchased during special offers or clearance sales

  • Products returned without original packaging or invoice

Return Process

To initiate a return:

  1. Contact our customer support team through the Contact Us page within 48 hours of delivery

  2. Share your order ID, product details, and clear images of the issue

  3. Our team will review the request and guide you through the next steps

Returns without prior approval may not be accepted.

Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 7–10 working days

  • Refunds will be issued to the original mode of payment

  • Shipping charges (if any) are non-refundable unless the issue was from our end

Replacement Policy

If eligible, we may offer a replacement instead of a refund, depending on product availability and customer preference.

Cancellation Policy

Orders can be cancelled only before dispatch. Once the order is shipped, cancellation requests will not be accepted.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please report it within 48 hours of delivery with supporting images. We will ensure a prompt resolution.

Contact Us

For any questions related to returns, refunds, or cancellations, please contact us through the Contact Us page. Our support team will be happy to assist you.